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FAQ

To see a copy of our Terms and Conditions,risk assessments,dos/donts for are castles,you can download a copy on are safety/terms page on are website.Or By placing a booking with us either verbally,via email,via phone or using our online booking form -you are bound to and agreed to and abide by these Terms of djlandofcastles ltd at all times.To all our customers are required to read and, agree to and sign the hire delivery note doc,Which djlandofcastles ltd brings with us when we set your castle or slide up.Or when we send a email to you to confirm your booking when you book online with us.It has are hire terms doc on the email and the risk assessments for want castle you have ordered and the dos/donts pictures doc.So you can read it in adveance before we get there.So when you sign the delivery note you agree to all the terms and risk assessments we have sent you by email and agree to abide by at all times.When we set our bouncy castles and inflatable slides rodeo bull up,It details the safe use and operation of our bouncy castles,inflatable slides,rodeo bull.And these guidelines on how they work as well as the responsibility of the hirer takes on when he/she hires a bouncy castle,or inflatable slides and the rodeo bull from Dj Land of Castles Ltd.

Do you have Public Liability Insurance?

Will you deliver, set up and collect the bouncy castle?

What days can I hire a bouncy castle from DJ Land Of Castles?

What happens on the day of the hire?

How much notice do I need to give you to place a booking?

Will you arrive on time?

Where can you set up a bouncy castle?

Can you deliver with no side entrance and take castles through a house?

Can your bouncy castles be set up on a slope?

Is there anything I need to provide when I hire a bouncy castle from you?

How does the bouncy castle stay up?

How long does it take to set up and pack up the bouncy castle?

How much space do I need?

How long do I get the castle and its accessories for?

Can we keep bouncy castles overnight (after 9pm)?

How much electricity does a bouncy castle use?

What is the age limit for a children's castle?

What happens in poor weather conditions?

What should we do if it rains heavily after you've left?

Where do you deliver?

Will you send me confirmation?

How do I pay?

What if I need to cancel?

Question isn't listed?

Do you have Public Liability Insurance?

Yes, DJ Land of castles Ltd has £5million public liability insurance. It is essential that you, the hirer, be aware of what this means. This insurance covers US, DJ Land of Castles Ltd, against damage or injury caused by unsafe or improper set-up, or faulty equipment. It DOES NOT protect against injury, damage or loss caused through either negligent use of the equipment, or changing any aspect of the set-up after delivery, or through normal use where accidents may take place .THERE is no bouncy castle company in england is insured for your liabilities with injury.

You, the hirer, are not covered by our insurance, as it is not possible for us to insure you against your liabilities. This is the case with ALL bouncy castle hire companies in the england.

Will you deliver, set up and collect the bouncy castle?

Yes, it's all included in the price you were quoted.that included the pick up aswell.

What days can I hire a bouncy castle from DJ Land of Castles?

Our bouncy castles and infalatable slides and rodeo bull are available to hire, 365 days a year, as well as bank holidays and Christmas, provided they are not already booked out.

What happens on the day of the hire?

If you used our online booking service, you would have received a copy of our Hire Terms. It is best to read these beforehand to save time on the day. Our delivery drivers will ask you to sign that you have read them(they will have a duplicated copy of those sent to your email). Your castle will reach your destination between 7am - 12pm unless you have specified a set time and this has been approved by DJ Land of Castles Ltd. Please make sure the area where the castle is being erected is clear of any debri, dog muck, childrens toys and there are no obstacles in our way. Collections are from 6pm onwards, Again unless specified and agreed to by us. But you can have over night with most bouncy castles and inflatable slides aswell call for details.

How much notice do I need to give you to place a booking?

You can book your bouncy castle at anytime but, we advise that you book your bouncy castle as early as possible to make sure you get the castle you want, on the day you want it. We do take last minute bookings if we have castles available.and some time we do on the day bookings aswell as long as the bouncy castles or inflatable slides are in but phone for details

Will you arrive on time?

Our delivery drivers have a delivery schedule which they stick to strictly. Unfortunately, on occasion there may be unexpected circumstances such as heavy traffic and road incidents. We have access to back-up equipment, vans and drivers available in case of severe emergencies. You can help us by informing us of any temporary roadwork in or around your area that might cause added delays. Feel free to give us a call if our drivers are more than 20 minutes late and we will chase up what has caused the delay for you.Then phone you back to let you no how long they will be and what the hold up is.

Where can you set up a bouncy castle?

If the castle is to be set up outside we can set it up on grass or tarmac. We can set up in ALL indoor venues too.But if it is indoors please check the height of the venue indoor so the castle can go inside.

Can you deliver with no side entrance and take castles through a house?

We can deliver the bouncy castle that you hire through a house if it is arranged with the homeowner. We do need a lot of room (A MINIMUM 3ft wide clear access to deliver most small castles). Bouncy castles are often bigger and heavier than most people imagine, and so to move about with them we use sack barrows and we will need to wheel the sack barrow through the house. If it has been raining, there can be a possibility that water and dirt has been trapped inside the castle, which sometimes has a tendency to drip out onto surfaces.

We might refuse to bring a castle through a house if the space required is not available and DJ Land of Castles Ltd will not accept responsibility for any damage that could take place if a customer insists we go ahead with set up anyway.

Can your bouncy castles be set up on a slope?

Yes, it is possible to do so; but this only applies to very small slopes. We will not set up on very steep slopes.

Is there anything I need to provide when I hire a bouncy castle from DJ Land of Castles Ltd?

Our Members of staff will bring all the equipment needed with them. This will include the bouncy castle that you have hired, safety mats (for indoors), sand bags and/or pegs to hold the castle down, extension leads, and an inflation fan.and ground sheets if needed.

There must be access to a 240V mains power supply (general mains socket is fine) within 50 meters of the bouncy castle as this is how far are leads can reach.

Generators and petrol blowers are an option where no electricity is accessible and are priced from just £25-petrol blowers,£50-generators that run 2 castles.

How does the bouncy castle stay up?

The bouncy castle stays inflated with the help of electric blowers, which stay on all the time, when the castle is in use or if you have ordered are petrol generators or are petrol fans to keep it up aswell.

How long does it take to set up and pack up the bouncy castle?

Set up times vary depending on location and size of castle but we intend for 15 minutes. Packing away all the equipment generally takes 20 minutes. However this can vary if its been raining its takes long to put the castles and slides away.

How much space do I need?

The space you need depends on the size of the bouncy castle that you hire but as a rule you will need to allow a minimum of 2 feet at the front and rear of the castle and 2 feet each side. This is to allow easy access for the blower at the rear of the castle.

We need a 3ft wide clear access to deliver most castles. Please make sure the area is clear of sharp objects, animal excrement, garden tools & furniture and rubbish also the grass is cut were the bouncy castles or inflatable slides are going.. If you are going to have the inflatable set up inside a hall you will need to ensure that the ceiling height is at least 1ft higher than the top of the bouncy castle. Please note because of the size and weight of bouncy castles we cannot manage with a flight of steps, but one or two steps are physically possible and if someone is on hand to help it will be easier but we will try are best to get the castle up the stairs for you.

How long do I get the bouncy castle and its accessories for?

The bouncy castle is yours for a minimum of 7 hours or for only a few hours, your choice, but the price will stay the same. We intend to deliver and collect at a time that suits you. We start delivering from 7.00am and we start collecting from 6pm onwards. Later collections can be arranged where possible.And you can have your bouncy castles or inflatable slides over night if you wish so but phone for details.

Delivery times might vary but we do try our best to deliver and collect at a time that suits you so your party goes a head on time for you.

Can we keep bouncy castles overnight (after 9pm)?

Yes, however there is an additional £20 cost and we would need the bouncy castle to be available for collection by 7.00am the following day . We require an early collection as there is a good chance that castle will be on hire again to another event. We kindly ask that you inflate the castle before we arrive and if required, give it a wipe over with a mop using hot water and washing up liquid so the next party gets it as you did clean its a big help to us.

Any damage caused to any of our castles and accompanying accessories will be paid for in full by the hirer as well as loss of earnings whilst repair is taking place by a repairer of our choice. We do require that the location be well lit and secure. DJ Land of Castles Ltd reserve the right to refuse overnight hire at any time.If we dont think its going to be safe in your garden over night.

How much electricity does a bouncy castle use?

Bouncy castles use around 14p per hour to run.So its not that much to have a party.

What is the age limit for a children's castle?

The upper age limit is 14, there is no lower limit. Children over 14 years will need an adult bouncy castle.

What happens in poor weather conditions?

Most of our castles come with rain/sun covers and can therefore still be used in light showery conditions. Should there be heavy rain or strong winds the castle(s) should not be used. Do however keep the castle inflated. This prevents water from pooling inside the castle IT WILL TAKE US LONGER TO PUT IT AWAY IF YOU LET IT DOWN SO THE WATER GET ON THE BOUNCY CASTLES. EVEN ARE INFLATABLE SLIDES. SO PLEASE LEAVE THEM INFLATED MANY THANKS.It is recommended that the maximum wind speed bouncy castles can be operated outdoors with is 38km/h or Force 4 on the Beaufort Scale if you think its force 4 DONT used the castle or slide.

We keep regular checks on up to date weather conditions and if we think that there is likely to be heavy rain or severe wind on the day of your hire, we might contact you before delivery to discuss with you to see if you wish to go ahead with your booking or you can phone us to let us no what its like were you are before we get they its a big help. If we end up setting your bouncy castle up then it'll have to be paid for and we are not capable to offer any refunds for bad weather.

If the weather is poor on the day of your booking and we cancel the hire for safety and insurance reasons we will try our best to book you the same castle (if available), or another one of the same size, if available, on another day. We will work with you are try are best to make your party go ahead.

What should we do if it rains heavily after you've left?

In heavier rain conditions or worse, please request all children to exit the bouncy castle, please do not switch it off at the electricity mains, if you leave the castle inflated, it stops water from pooling inside it.We supply elecrtical extensions that are splash proof so if its raining bad try put the lead in a bag till it stop. And our blowers are water protected. Once the rain has gone off wipe the castle before allowing the children go on it again to avoid slipping accidents it takes 15 mins to dry off so your party can get going again.

Where do you deliver?

We deliver bouncy castles all Liverpool, Wirral, Runcorn, Widnes and Warrington and St helens. We also offer products such as the rodeo bull,. Some areas will have a small delivery charge to cover our fuel and extra time so phone if you want to check about this or go on are website were there is a postcode delivery checker to let you no how much it will be.

Will you send me confirmation?

Yes, all bookings placed, be it online or by email or telephone (providing an email address is provided) will receive a confirmation letter VIA EMAIL with our hire agreement and your booking details so you can read the hire agreement it before we get there.Saves you and us alot of time.

How do I pay?

You can pay by cash on the day,before set up, via debit / credit card (please call 07949534226/0151 425 2462 or bank transfer/cheque (email babyblueeye56@aol.com for details)

What if I need to cancel?

You can cancel your booking by 8pm the evening before your hire. If you cancel on the morning of your hire or if we turn up at the door, there is a £25 cancellation charge. We from time to time have customers who require castles at short notice who will be grateful for a cancellation and so we require as much notice as possible. On occasion, we might deem it necessary to cancel (mostly due to bad weather) and we'll always contact you as soon as possible to let you no.

Question isn't listed?

Feel free to contact us by email babyblueeye56@aol.com or calling 07949534226 / 0151 425 2462.

 

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